Terms of Service

Last updated: 24/4/25

Welcome to Flourish and Flow — a holistic wellbeing platform offering therapy, meditation, retreats, and English language support. By accessing or using our website and services, you agree to the following terms:

1. Use of Our Website

You agree to use this website lawfully and respectfully. You will not engage in any activity that may damage or disrupt our services or compromise the safety of others.

2. Our Services

Flourish and Flow offers:

  • Individual counselling and therapy sessions (via telehealth or in person)

  • Guided meditation and mindfulness sessions

  • Retreats and wellbeing workshops

  • Conversational English support

All services are delivered by a qualified mental health professional and registered social worker.

3. Mental Health Disclaimer

Our services are not a crisis service. If you are in immediate danger or experiencing a mental health emergency, please contact emergency services or a crisis line in your area.
We do not provide diagnosis, medication, or emergency psychiatric care.

4. Bookings and Cancellations

Appointments must be booked in advance via our booking platform or direct email.
We require at least 24 hours' notice for cancellations. Late cancellations or no-shows may incur a fee.

5. Confidentiality and Privacy

Your privacy is important to us. All sessions are confidential in line with Australian professional standards and relevant laws.
See our [Privacy Policy] for more details on how your data is handled.

6. Intellectual Property

All content on this website — including text, audio, videos, meditations, and worksheets — is owned by Flourish and Flow. You may not copy, reproduce, or distribute any content without permission.

7. Limitation of Liability

We aim to provide safe and supportive services, but we are not liable for any damages arising from your use of this website or services. You accept full responsibility for how you use the information and sessions provided.

8. Governing Law

These terms are governed by the laws of Victoria, Australia.

9. Contact Us

If you have any questions about these terms, please contact us at:
📧 info@flourishandflow.com.au
🌐 www.flourishandflow.com.au